Vistara’s final journey takes off on Monday, November 11, 2024, as the airline merges with Air India, marking a significant moment in Indian aviation. The merger, spearheaded by the Tata Group, will integrate Vistara’s operations under the Air India banner, making Air India the sole full-service airline in India.
A New Chapter in Aviation: Air India Takes the Lead
Under the terms of the merger, all Vistara flights will adopt Air India’s flight code prefix “2.” The merger also solidifies Tata Group's aviation holdings, as it folds Vistara—originally a joint venture between Tata and Singapore Airlines—into Air India. Singapore Airlines will retain a 25.1% stake in this new Air India entity, which seeks to leverage the strengths of both brands under one unified banner.
Impact on Vistara Passengers
The merger brings several changes for Vistara passengers. Moving forward, they will fly under the Air India name and branding, though the company assures that the renowned “Vistara Experience” will be retained in Air India flights. Approximately 1,15,000 passengers holding Vistara tickets will be re-accommodated under Air India, offering them access to a much larger network.
Ensuring a Smooth Transition: Special Arrangements for Passengers
To ease the transition, Vistara has established help desks at airports to guide passengers through the new system. These desks will provide assistance on flight details, check-in procedures, and other services as passengers adapt to the change. New signage has been installed at international airports, directing Vistara’s former customers to Air India check-in areas. Additionally, Vistara’s customer care has coordinated with Air India’s support team, ensuring passengers have access to relevant information and assistance.
Changes in Flight Codes and Loyalty Programs
Following the merger, Vistara’s flight codes will be updated to reflect Air India’s system. For example, Vistara’s former flight code “UK 955” will be renamed “AI 2955” under Air India’s designation. Loyalty program members will also be transitioned into Air India’s loyalty program, granting them broader access to benefits across a larger network.
Vistara’s Journey: A Legacy of Quality Service
Vistara’s inception in 2015 came in response to policy changes by the Indian government, which allowed foreign airlines to hold up to a 49% stake in domestic carriers. This led to Tata Group holding a 51% stake in Vistara, while Singapore Airlines held the remaining 49%. Over the years, Vistara earned a reputation for excellence, becoming a preferred choice among both domestic and international travelers for its high service standards.
The Indian aviation landscape has seen substantial shifts in recent years. Industry giants like Kingfisher and Air Sahara ceased operations, and Jet Airways was grounded in 2019 due to financial distress. In this evolving market, Vistara carved out a distinct space, but now embarks on its final journey as part of Air India.
(PRAKASH KUMAR PANDEY)
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