New Delhi: A passenger from Delhi reached Udaipur instead of Patna due to mistake of Indigo Airlines. Indigo has done this for the second time in a month.
In another similar incident on January 13, the airlines had taken the passenger going to Indore to Nagpur.
When the airlines realized their mistake after the passenger's complaint, he was sent back to Patna the next day.
DGCA orders inquiry
The passenger has complained about this to the Directorate General of Civil Aviation (DGCA). DGCA has ordered an inquiry into the matter and has sought a response from the airlines company. Before boarding, the boarding pass is checked at two points as per rules, so how did he board the wrong flight?A DGCA official said – The name of the passenger is Afsar Hussain. Hussain had booked a ticket on Indigo flight 6E-214 to Patna. On 30 January 2023, Hussain reached Delhi airport at the scheduled time of his flight. But by mistake he was put on flight number 6E-319, which was going to Udaipur. When the traveler reached Udaipur, he realized his mistake.
After this, Hussain complained about this to the officials at Udaipur airport. The airline then brought the passenger back to Delhi by flight on the same day. After a day's stay in Delhi, he was sent to Patna by flight on 31 January.
DGCA seeks report from airlines
DGCA official told that the probe will find out why the passenger's boarding pass was not scanned properly. We have sought a report from the company in this matter. Appropriate action will be taken after investigation of the matter.Indigo issued a statement on the matter on Friday saying – We are aware of the incident that happened with a passenger in 6E-319 Delhi-Udaipur flight. We are in talks with the authorities in this matter. We apologize for the inconvenience caused to the passenger.
No comments:
Post a Comment